Unable To Access Email On Mobile Phone After Multi-Factor Authentication Is Turned On

If you are unable to access your bcbe.org email on a mobile phone after Multi-Factor Authentication (MFA) is turned on, follow the steps below:

iPhone

Preferred Method

Download the official Microsoft Outlook app from the App Store

Follow the directions here to complete the setup: https://support.office.com/en-us/article/set-up-email-in-outlook-for-ios-mobile-app-b2de2161-cc1d-49ef-9ef9-81acd1c8e234

Keep iOS Mail

- AKA this icon

To continue using the stock iOS Mail app, you may need to delete the account and re-add it.

1) Navigate to Settings --> Passwords & Accounts --> Select your BCBE email account (the label may vary, generally named "Exchange" or "BCBE") --> Delete

2) Follow these steps to add it back: https://bcbe.zendesk.com/hc/en-us/articles/115002360914-How-do-I-access-my-Baldwin-County-email-from-my-cell-phone-

Android

Download the official Microsoft Outlook app from the Google Play store.

Follow the directions here (under the heading "Set up another email account"): https://support.office.com/en-us/article/set-up-email-in-the-outlook-for-android-app-886db551-8dfa-4fd5-b835-f8e532091872

This is the only supported method for Android devices. The stock Android mail app is not supported by BCBE.