If you are unable to access your bcbe.org email on a mobile phone after Multi-Factor Authentication (MFA) is turned on, follow the steps below:
Download the official Microsoft Outlook app from the App Store
Follow the directions here to complete the setup: https://support.office.com/en-us/article/set-up-email-in-outlook-for-ios-mobile-app-b2de2161-cc1d-49ef-9ef9-81acd1c8e234
Keep iOS Mail
- AKA this icon
To continue using the stock iOS Mail app, you may need to delete the account and re-add it.
1) Navigate to Settings --> Passwords & Accounts --> Select your BCBE email account (the label may vary, generally named "Exchange" or "BCBE") --> Delete
2) Follow these steps to add it back: https://bcbe.zendesk.com/hc/en-us/articles/115002360914-How-do-I-access-my-Baldwin-County-email-from-my-cell-phone-
Download the official Microsoft Outlook app from the Google Play store.
Follow the directions here (under the heading "Set up another email account"): https://support.office.com/en-us/article/set-up-email-in-the-outlook-for-android-app-886db551-8dfa-4fd5-b835-f8e532091872
This is the only supported method for Android devices. The stock Android mail app is not supported by BCBE.