Parent Portal Frequently Asked Questions

Q: What is the PowerSchool Parent Portal?

A: The parent portal is an online portal accessible anywhere on the web that parents can log in to and see all of their children in one place, their grades, assignments, scores, attendance, schedules, and school bulletins for each school your children attend. 

Q: What is the PowerSchool Student Portal?

A: The student portal is an online portal accessible anywhere on the web that students can log in to and see their grades, assignments, scores, attendance, schedules, school bulletin, and more. The student portal can be accessed via the myBCBE Student Portal. 

Q: How do I find PowerSchool for Parents URL?

A: The URL for Baldwin County PowerSchool Parent Portal is https://baldwinco.powerschool.com.

Q: How do I reset my password?

A: Parents can reset their password through the parent portal.

To reset passwords follow these steps:

1. Click the link Forgot Username or Password
2. Enter the username and email address for your account, then click Enter
3. You should receive the email as an email from your school. If you aren’t seeing the email, check your Junk or Spam folder
4. Click on the password reset link in the email you receive.
5. Enter a new password
6. Log in to the website to verify the password has been successfully reset and is working

Q: How can I add a second student to my parent account?

A: If you have more than one student attending the same school you can add these students to your account through the web portal.

To add a student via the web portal:

1. After signing in to the web portal, click Account Preferences on the left menu
2. Under Account Preferences, click on the Students tab
3. Now click on the Add + button and follow the necessary steps

Only Baldwin County students can be added in your parent account.

Q: How can I change the email address for my parent account?

A: This can be changed through your school’s web portal.

1. After signing in to the web portal, click Account Preferences on the left menu
2. Select the Profile tab
3. Change the email entered on this page and click Submit

Q: What is the PowerSchool Mobile App and how do I download it?

A: The PowerSchool Mobile App gives parents and students instant access to information they need to stay up-to-date on student grades, performance, and attendance. Please note that you must create a parent portal account before you are able to use the PowerSchool app.

• Receive real-time push notifications with updates about grades, scores, attendance, assignments, teacher comments, daily bulletins, schedules, and fee transactions
• Access all of your children in one portal
• View grades, assignments, attendance, GPA, and more
• View announcements from schools
• Designed for iPhones/iOS, tablets, and Android devices

Download the app from the Apple App Store or Google Play for Android devices.

 

Q: How do I use the PowerSchool Mobile App?

A: Watch PowerSchools quick video on how to use the PowerSchool app. Find out how to check grades, add students, and more.

WATCH VIDEO

Q: How can I find my District Code?

A: Baldwin County's district code is: TXDZ

Q: When I try to sign in on the app I’m getting the error “Invalid Username or Password.” How can I resolve this?

A: First, log into the parent portal. While you are there, double-check the district code.

If you are able to log into the website, but not the app, this may be due to a capitalization error. The website is not case-sensitive in the username field, but the app is. 

To request your exact username:

1. Navigate to the parent portal
2. Click the link Forgot Username or Password?
3. Click on the Forgot Username? tab
4. Enter your email address, and click Enter
5. You should receive an email from your school with the correct capitalization of your username. 

Q: How does one get a PowerSchool Parent Portal username and password?

A: A letter with this information was sent home with your student. If you did not receive this, please contact the school. 

Q: Are PowerSchool Access IDs and Access Passwords case sensitive?

A: Yes.

Q: I lost my student’s Access Code and Access Password

A: Please call your student's school and request another letter containing the access information.

Q: Is this system secure?

A: Yes, the system requires a unique access code for each child. In addition, the PowerSchool Public Portal has SSL encryption.  The username and password must be kept confidential by parents.

Q: Do I need a new username and password each year if my child is returning?

A: No, all login information will remain active as long as your child is a student at that school.

Q: What if I do not have a computer at home or do not have access to the Internet?

A: The Public Library has computers that you can use to access the PowerSchool Public Portal.

Q: What kind of computer equipment do I need to view PowerSchool Public Portal?

A: Almost any computer with an Internet connection can access PowerSchool Parent Portal.

Q: Can other people see my son’s/daughter’s grades?

A: No. As long as you protect your username and password, others will not be able to see your child's information.

Q: I am not getting e-mails from PowerSchool Parent Portal.  How come?

A: There could be multiple reasons for this:

1. Did you sign-up for E-mail Notifications on the E-mail Notifications page? Please double-check the e-mail address you entered because if one character (letter/number/space) is off, you won’t receive e-mails.
2. Did you check your email's Junk or SPAM folder?  Check to see if the messages are going there and choose to mark them as NOT SPAM.  You will have to consult your email's help menu or manual to learn how to do this as it is different for every email program.

Q: Do I need to logout of the PowerSchool Parent Portal?

A: Yes, when you are finished, please logout. This way no one will be able to access your child's private information.

Q: I replied to the PowerSchool auto-email with a question, but have not received a response. Why?

A: The PowerSchool auto-generated email is created and sent by the PowerSchool server, not by an individual. The server will not reply to your email sent to that address. If you have questions about your child's progress, please direct those questions directly to the faculty member.

Q: I can't login to the Parent Portal. I put in my username and password and click submit. After clicking submit, the page reloads to a blank username and password line and does not login. Help?

A: PowerSchool uses "cookies" and this means your internet security is set too high, probably to the highest level of security, which blocks cookies. Depending on your browser, you will need to find the Internet Security area and turn it down a level or two so cookies are accepted. You can find out more information about this by going to your web browser's help menu and doing a search on "cookies" or "internet security."

Q: How many times can I log in incorrectly?

A: If you try to sign in three times incorrectly, you will be locked out of the PowerSchool Public Portal and will have to contact your child's school during school hours to have your account unlocked.