REMIND FAQ

Remind is a communication platform that helps educators reach students and parents where they are. Fast: Messages are sent in real-time to an entire class, a small group, or just a single person. You can also schedule announcements ahead of time and attach photos and other files. Faculty can call parents and/or students through Remind and their personal number will be masked. 

In addition to faculty emailing and calling home, Remind serves as Baldwin County Schools’ main platform for home-to-school communication.

For more information and training, please visit the Baldwin County Distance Learning Site.

Q: How do I activate my county Remind Account? 

A: Log into Remind through the BCBE employee portal and follow the prompts to claim your classes. 

Q: Why is Remind not working? 

A: If you're using the Remind app, make sure you're logged in to the app on your phone. You won't receive messages if you're logged out or you've deleted the app. ... If you've double-checked all of these areas and you're still not receiving messages, please click "Contact Remind" from within the app and email Remind Support.

Q: How do I send a message on Remind? 

A: Click the blue box titled “New Message” on the top left side of the main page. Select the class and recipients you would like to send the message to. 

Q: How do I send an announcement? 

A: Go to the class that you want to send the announcement to and on that main page is where you can send an announcement. 

Q: When a participant replies to a class announcement who can see this? 

A: Only that class owner who sent the message will receive the response. 

Q: How can my students under 13 years old use Remind? 

A: For safety reasons, students are not allowed to change their birthdates on Remind. Students under 13 years old won't have access to two-way messaging, but they can still receive class announcements from their teachers. 

Q: What if I have multiple Remind accounts?

A: You can merge your accounts which will be easier for you to manage. You will need to follow the easy step by step instructions titled: Merge duplicate Remind accounts this link will give you web instructions as well as app instructions. 

Q: What does blue lightning bolt on Remind mean? 

A: When viewing your class list, if someone has a lightning bolt next to their name, they're receiving Remind messages as push notifications or texts on their phones—the most effective way to make sure they can see and read your messages.

Q: My old school and classes are showing up on Remind, how can I get this school removed? A: You will have to contact the registrar at your old school and request she take your name off of the Inow roster. If this does not resolve the situation please contact Sarah Thorjusen: [e-mail]

Q: If a parent accidentally unsubscribes from Remind what should they do? 

A: The user can re-join or resubscribe by texting the class or school code to the Remind number, 81010.