For repairs of computers (not student Chromebooks) where the physical device is damaged or defective in some way, teachers and staff at a school should generally contact the STC or DRS to assist and allow them to open the ticket but may open tickets themselves as well.
Submit the ticket using the "Hardware" form, and complete all fields as shown below. A repair order is generated, and a replacement computer will be delivered (if needed) when the technician picks up the damaged/defective computer.
For Macbook repairs requiring work by a third party (Arey Jones, Apple, etc...) the technician will deliver the Macbook to the Loxley office. The user is responsible for backing up all of their data, as there is no guarantee that the computer will be returned to the school after repair.
The BCBE technician will attempt a repair of the problem reported. If unable to correct the problem the technician will request repair from appropriate vendor (Arey Jones, Apple, etc...). The BCBE (Zendesk) ticket should remain open at this point, with notes in the ticket that service was requested. When the repair is completed, the local school (DRS or STC) or the BCBE technician will deliver back to the user (if possible) and then close out the BCBE (Zendesk) ticket.